Shipping policy

Shipping Policy

At ZEAO, we are committed to providing clear and transparent shipping information so customers know what to expect when placing an order.

Please review the following information regarding order processing, shipping methods, estimated delivery times, tracking, and other important shipping details.

Order Processing Time

Orders are typically processed within:

1–3 Business Days

Orders are processed:

Monday – Friday

Weekends and public holidays are not counted as processing days.

Processing begins after payment has been successfully confirmed.

During promotional events, public holidays, or periods of high order volume, processing times may occasionally be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

Please note that order processing time is separate from carrier transit time.

Standard Shipping

Estimated carrier transit time for Standard Shipping is:

7–15 Business Days

This transit timeframe begins after your order has been processed and handed over to the shipping carrier.

Including order processing time, the estimated total delivery timeframe for Standard Shipping is:

8–18 Business Days

This includes:

• Processing time: 1–3 business days

• Transit time: 7–15 business days

Express Shipping

Express Shipping may be available for certain destinations when displayed during checkout.

Estimated carrier transit time for Express Shipping is:

3–7 Business Days

Including order processing time, the estimated total delivery timeframe for Express Shipping is:

4–10 Business Days

This includes:

• Processing time: 1–3 business days

• Transit time: 3–7 business days

If Express Shipping is not displayed during checkout, it is not available for that order or destination.

Estimated Delivery Times

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Actual delivery times may occasionally vary depending on:

• Delivery destination

• Carrier operations

• Weather conditions

• Public holidays

• High shipping volumes

• Transportation disruptions

• Customs processing where applicable

• Other circumstances outside our reasonable control

Weekends and public holidays are generally not counted as business days.

Shipping Availability

Shipping availability is determined by the delivery destination entered during checkout.

Available shipping methods for your destination will be displayed before you complete your purchase.

If a particular shipping service is not displayed during checkout, it is not currently available for that order or destination.

Shipping Costs

Shipping fees, if applicable, are calculated and displayed during checkout.

Shipping costs may depend on:

• Delivery destination

• Selected shipping method

• Order details

The applicable shipping charge will be displayed before payment is completed.

From time to time, ZEAO may offer free shipping promotions on qualifying orders.

Any applicable free shipping offer or other shipping promotion will be clearly displayed on our website or during checkout.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.

Please carefully review your:

• Products ordered

• Shipping address

• Email address

• Contact information

If you notice an error, please contact our Customer Support team as soon as possible.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number when tracking is available.

Please allow up to:

48 Hours

for tracking information to become active or update after your package has been handed over to the shipping carrier.

You can use the tracking information provided in your shipping confirmation email to monitor your delivery status.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review:

• Full name

• Street address

• Apartment, suite, or unit number when applicable

• City

• State or province

• Postal or ZIP code

• Country

• Phone number

• Email address

ZEAO is not responsible for delays, unsuccessful deliveries, or additional shipping expenses resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been shipped.

However, address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delivery Delays

Although we aim to have orders delivered within the estimated timeframe, occasional delays may occur due to circumstances outside our reasonable control.

Possible causes may include:

• Severe weather conditions

• Carrier transportation delays

• High shipping volumes

• Public holidays

• Transportation disruptions

• Customs processing where applicable

• Other unexpected logistics issues

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will review the available tracking information and assist where appropriate.

Lost Packages

If tracking has not updated for an extended period or you believe your package may have been lost during transit, please contact us.

Please provide:

• Your order number

• Tracking number, if available

• Shipping address

• A brief description of the issue

Our Customer Support team will review the available shipment information and assist with the carrier investigation when appropriate.

Damaged Packages

If your package arrives damaged, please contact our Customer Support team as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the affected product

• Photos of the shipping packaging when applicable

• Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our team will review the information provided and assist you in accordance with our applicable store policies.

International Shipping

ZEAO may offer international shipping to selected countries and regions where shipping is available during checkout.

International shipping availability, shipping methods, costs, and estimated delivery times may vary depending on the destination.

The shipping options available for your specific destination will be displayed during checkout.

International shipments may be subject to:

• Customs processing

• Import duties

• Taxes

• Local import requirements

Customers are responsible for complying with applicable local import requirements and for applicable duties or taxes unless otherwise stated during checkout.

Customs processing may affect estimated delivery times.

Public Holidays

Orders are processed and shipped on business days.

Business days are generally:

Monday – Friday

Weekends and public holidays are excluded from normal processing calculations.

Public holidays may also affect carrier schedules and estimated delivery times.

Contact Us

If you have questions regarding shipping, tracking, delivery, or an existing order, please contact us:

ZEAO

Phone:
+1 781-555-2846

Email:
info@zeaoo.com

Business Address:
30 Lincoln Rd
Wellesley Hills, MA 02481
United States

Website:
www.zeaoo.com

Thank you for choosing ZEAO. We are committed to providing clear shipping information and dependable customer support throughout your shopping experience.