Refund policy

Return & Refund Policy

At ZEAO, we want every customer to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

ZEAO accepts eligible returns for both defective and non-defective products and accepts eligible exchanges in accordance with the conditions below.

Please review this Return & Refund Policy carefully before submitting a return or exchange request.

Return Window

You may request an eligible return or exchange within:

30 Days From the Date of Delivery

The 30-day return period begins on the date your order is delivered.

Return or exchange requests submitted after the 30-day return period may not be accepted.

Product Condition

ZEAO accepts returns and exchanges for products in:

New Condition Only

To qualify for a return or exchange, an item must:

  • Be unworn

  • Be unwashed

  • Be unused

  • Be unaltered

  • Be in its original condition

  • Have all original tags attached when applicable

  • Include original accessories or components when applicable

  • Be returned with original packaging whenever reasonably possible

  • Be free from stains, odors, damage, or signs of wear

Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for return or exchange.

Defective and Non-Defective Returns

ZEAO accepts eligible returns for both:

  • Defective products

  • Non-defective products

All returned products must meet the product condition requirements and the 30-day return window described in this policy.

How to Request a Return

Before sending any product back, please contact our Customer Support team to request return instructions.

Please provide:

  • Your order number

  • Your full name

  • The email address used to place your order

  • The item or items you would like to return

  • The reason for your return

  • Photos when the product is damaged, defective, or incorrect

Once your request has been reviewed, we will provide the applicable return instructions and return mailing information.

Please do not send products back before receiving return instructions.

Unauthorized returns may not be accepted.

Return Method

Returns are accepted:

By Mail

Returned products must be mailed according to the return instructions provided by our Customer Support team.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been completed.

Please do not send returned products to our business address unless our Customer Support team specifically confirms that it is the correct return address.

Return Shipping & Return Label

Customers are responsible for obtaining and paying for the applicable return shipping label.

Return Label: Customer Responsibility

Return shipping costs are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable return shipping service and retaining your shipping receipt until the return has been completed.

Restocking Fee

ZEAO does not charge a restocking fee for approved returns.

Restocking Fee: $0

No restocking fee will be deducted from an eligible refund.

Exchanges

ZEAO accepts exchanges for eligible products.

Exchange requests must be submitted within:

30 Days From the Date of Delivery

Products submitted for exchange must meet the same New Condition Only requirements that apply to returns.

To request an exchange, please contact our Customer Support team before mailing the product back.

Exchange availability depends on current inventory.

If the requested replacement size, color, or style is unavailable, our Customer Support team may assist you with another available option or an eligible refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact our Customer Support team within:

7 Days of Delivery

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging when applicable

  • Photos of the shipping label when applicable

Please keep the product and original packaging while your request is being reviewed.

Our Customer Support team will review the information provided and assist you with an appropriate resolution.

Return Inspection

Once your returned package has been received, we will inspect the product to confirm that it meets the requirements of this policy.

The inspection may include verification of:

  • Product condition

  • Original tags

  • Packaging when applicable

  • Included accessories or components

  • Signs of wear, washing, use, alteration, or damage

We will notify you regarding the status of your return after the inspection has been completed.

Refunds

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds will be processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

After ZEAO submits the approved refund, your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Amount

Approved refunds generally include the amount paid for the eligible returned product.

Return shipping costs are generally non-refundable.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law or the return results from an error on our part.

ZEAO does not charge any restocking fee.

Original Payment Method

Approved refunds are issued to the original payment method used for the purchase whenever possible.

We generally cannot redirect an approved refund to another:

  • Credit or debit card

  • Bank account

  • Digital wallet

  • Payment account

If the original payment method is no longer available, the applicable payment provider's procedures may apply.

Order Cancellations

If you need to cancel an order, please contact our Customer Support team as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation cannot be guaranteed.

After delivery, eligible products may be returned according to this Return & Refund Policy.

Return Package Responsibility

Please package returned products securely to help prevent damage during transit.

Customers should retain their return tracking information and shipping receipt until the return has been completed.

Customers are responsible for return packages until they are received at the designated return location.

Contact Us

If you have questions regarding a return, exchange, refund, or an existing order, please contact us:

ZEAO

Phone:
+1 781-555-2846

Email:
info@zeaoo.com

Business Address:
30 Lincoln Rd
Wellesley Hills, MA 02481
United States

Website:
www.zeaoo.com

Please contact our Customer Support team before mailing any return.

The business address listed above should not be used as a return address unless our team specifically confirms it in your return instructions.

Thank you for choosing ZEAO. We are committed to providing clear and transparent return, exchange, and refund information for our customers.