Payment Terms

Payment Terms

At ZEAO, we are committed to providing a clear, secure, and transparent payment experience for our customers.

These Payment Terms explain the payment methods, authorization process, pricing, refunds, and other payment-related information applicable to purchases made through our online store.

By placing an order with ZEAO, you agree to the payment terms described below.

Accepted Payment Methods

ZEAO accepts a variety of payment methods to make checkout convenient.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Payment method availability may vary depending on your location, device, browser, payment provider, and other checkout-related factors.

The payment methods displayed during checkout are the official payment options available for your specific order.

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Secure Payment Processing

Payments are processed through secure checkout systems and authorized third-party payment providers.

Payment information is transmitted using security measures provided by the applicable ecommerce platform and payment provider.

ZEAO does not store complete credit or debit card numbers on our own servers.

For your security, please do not send complete payment card numbers, card security codes, passwords, or other sensitive payment credentials to us by email.

Payment Authorization

All payments must be successfully authorized before an order can be processed.

By placing an order with ZEAO, you confirm that:

  • You are authorized to use the selected payment method

  • The billing and payment information you provide is accurate and complete

  • You authorize the applicable payment provider to process the total amount displayed during checkout

If your payment cannot be successfully authorized or is declined, your order may not be completed or processed.

If this occurs, please verify your payment information or contact your bank, card issuer, or payment provider for assistance.

Pricing and Currency

Product prices are displayed in the currency shown on our website and during checkout.

Before completing your purchase, the checkout page will display the final amount applicable to your order.

The total may include:

  • Product prices

  • Applicable discounts

  • Taxes where required

  • Shipping charges where applicable

  • Other charges clearly disclosed during checkout

The final amount displayed before you submit payment is the amount you authorize for the transaction.

Taxes

Applicable taxes, where required, may be calculated and displayed during checkout based on factors such as the delivery destination and applicable tax requirements.

Customers are responsible for reviewing the final order total before completing payment.

Order Confirmation

After successfully placing your order, you should receive an order confirmation email at the email address provided during checkout.

Your confirmation may include:

  • Order number

  • Products purchased

  • Order amount

  • Shipping information

  • Other relevant order details

Please review your order confirmation carefully.

If you do not receive the confirmation email, please check your spam or junk folder before contacting our Customer Support team.

Promotional Discounts

Promotional codes and discount offers must generally be entered and successfully applied during checkout before completing your purchase.

Promotions may be subject to:

  • Eligibility requirements

  • Expiration dates

  • Product exclusions

  • Minimum purchase requirements

  • Usage limitations

  • Other applicable promotional conditions

Available promotional terms will be displayed on our website or during checkout where applicable.

Unless otherwise stated, discounts cannot be applied retroactively after an order has been completed.

Payment Verification

To help protect customers and prevent unauthorized or fraudulent transactions, certain orders may require additional verification.

If verification is required, our Customer Support team may contact you using the contact information associated with your order.

Order processing may be delayed while verification is being completed.

If the requested verification cannot be successfully completed, the affected order may be cancelled.

Failed or Declined Payments

If you experience difficulty completing a payment, please check that:

  • Your payment information is correct

  • Your billing information is accurate

  • Your payment method is active

  • Sufficient funds or available credit are available

  • Your bank or payment provider has authorized the transaction

If additional payment options are displayed during checkout, you may also try another available payment method.

If the issue continues, please contact your bank, card issuer, or payment provider directly.

Pending Charges

In some situations, a temporary authorization or pending transaction may appear after an attempted payment.

Temporary authorizations are generally controlled by your bank or payment provider.

If a transaction is not completed, the pending authorization may be released according to the applicable financial institution's procedures.

Duplicate Charges

If you believe you have been charged more than once for the same completed order, please contact our Customer Support team.

Please provide:

  • Your order number

  • Your full name

  • The email address used during checkout

  • A description of the payment issue

For security reasons, please do not provide complete credit or debit card numbers or card security codes.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

In accordance with our Return & Refund Policy, approved refunds are processed within:

7 Days

The refund processing period begins after the returned product has been received, inspected, and approved.

After ZEAO submits the approved refund, your bank, card issuer, PayPal, Shop Pay, or other applicable payment provider may require additional time for the funds to appear in your account.

Any additional posting time is determined by the applicable financial institution or payment provider.

Refund Currency

Refunds are generally issued in the same currency and through the same original payment method used for the transaction.

Any currency conversion differences, bank fees, or payment-provider charges that may apply are determined by the applicable financial institution or payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has entered processing or shipment.

Once an order has entered processing, packing, or shipment, changes or cancellations cannot be guaranteed.

After delivery, eligible products may be returned according to our Return & Refund Policy.

Payment Disputes

If you believe there is an issue with a payment or charge, please contact our Customer Support team so we can review the matter.

When contacting us regarding a payment issue, please provide:

  • Your order number

  • Your full name

  • The email address associated with your order

  • A clear description of the issue

Please do not send complete payment card information, card security codes, account passwords, or other sensitive payment credentials.

Changes to These Payment Terms

We may update these Payment Terms from time to time to reflect changes in:

  • Available payment methods

  • Checkout functionality

  • Payment service providers

  • Store operations

  • Legal or regulatory requirements

The most current version will be posted on this page.

Contact Us

If you have questions regarding payments, billing, refunds, or an existing order, please contact us:

ZEAO

Phone:
+1 781-555-2846

Email:
info@zeaoo.com

Business Address:
30 Lincoln Rd
Wellesley Hills, MA 02481
United States

Website:
www.zeaoo.com

Thank you for choosing ZEAO. We are committed to providing clear payment information and a reliable checkout experience for our customers.